2024 Winners & Judges

Customer Experience Leader of the Year

Eric Carrasquilla, President, Customer Experience

Customer Journey
Innovation (Gold)

Banzai

Customer Journey
Innovation (Silver)

ClearChoice Management Services

Customer Service
Excellence (Gold)

CNA Insurance

Innovative Use of CX Technology (Gold)

Vertiv

Innovative Use of CX Technology (Silver)

ImageSource

Best Customer Experience Transformation (Gold)

Progress

Best Customer Experience Transformation (Silver)

NICE

Best Use of AI in Customer Experience (Gold)

Coveo

Best Use of AI in Customer Experience (Silver)

GroupBy

Best Omnichannel Personalization (Gold)

Kustomer

Best Contact Center
Innovation (Gold)

Sprinklr

Best Contact Center
Innovation (Silver)

UiPath

Adebukola Ajao

Digital Marketing Consultant, BDY CONSULT

Adrian Speyer

VP Marketing & Community, Community Leaders Institute

Akin Arikan

Author, Customer Experience Analytics, Customer Experience Analytics & Contentsquare

Akshay Sura

Composable architect and founding partner, Konabos

Alan Pelz-Sharpe

Industry Analyst, Deep Analysis

Amy Dufrane

Ed.D., SPHR, CAE, CEO, HRCI

Angela Bandy

Director of Human Resources, Reconciled

April Nishimura

Head of Global OneExperience, onsemi

Ashli Florek

Clinical CX Director, Riverside Insights

Beth Martin

Digital Services Expert, federal government

Bob Holloway

Lead Consultant/Founder, RXperience Solutions

Brian Jeppesen

Director, Contact Centers, Landry’s

Brianna Henderson

Regional CX Manager, Waste Connections

Cathy Hayes

Director of Online Community and Web Services, ADEA

Carolyn Vincent

Director of Online Community and Web Services, ADEA

Charisma Dela Cruz

Sr Director People and Client Experience, Visa

Chris Bram

CEO, Chris Bram Consulting

Cindy Brummer

CEO/Creative Director, Standard Beagle

Claudia Kallesen

Director IT Business Solutions, Trave + Leisure

Danielle Fragen

Assistant Brand Director, Astellas Pharma US

Danielle Matherne

Director of UIX, iSeatz

David Stark

Chief Marketing Officer, Openstream.ai

Deidre Alves

CLO, ExuLAB

Dennis Gershowitz

Principal, DG Associates

Erika Heald

Founder and Chief Content Officer, Erika Heald Marketing Consulting

Erika Holland

Customer Experience Manager, SylvanSport

David Stark

Chief Marketing Officer, Openstream.ai

Francis Mona III

Owner, Francis J Consulting

G Béland

Director, Digital Strategies, Premier Tech

Gloria Redmond

Guest Experience, Senior Manager, ASM Global — Huntington Place Detroit

Greg Kihlstrom

Principal, The Agile Brand

Gurneen Bedi

Leader in Customer Success, Feedzai

Hank Brigman

President, Chief Experience Officer, Customer Experience Strategies

Hermin, Sachar-Jadav

SVP, CRM Engagement Strategy, FCB Health

Holly Phillips

Global Customer Experience Manager, Keysight Technologies

Jag Seth

Sr Director, Customer Engagement, Stash

Jasmina Jurisic

Customer Service Manager, Bicom Systems

Jason Reid

Director of Operations, Flint Group

Jason Rivera

Team Lead, Collaboration Architect, Cognizant Microsoft Business Group

Jennifer Swartz

Director of Marketing, The Lukens Company

Jim Remsik

CEO, Flagrant

Joanna Bertrand

Senior Director of Digital and Content Strategy, University of Colorado Boulder

Joe Karasin

Founder, Karasin PPC

Jordan Brannon

President, Coalition

Karyn Furstman

Chief Experience Officer, CustomersFurst

Kenisha Middlebrooks

Manager, Customer Experience, TTI Floor Care North America

Kenneth C.C. Yang

Professor, University of Texas at El Paso

Kenneth Peterson

President, CX, QuestionPro

Kevin Erdner

Sr Director of Product Management, Labcorp

Kim Sanchez

Director Customer Experience, 7-Eleven

Kristen Hayer

CEO, The Success League

Krystal Besaw

Sr Consultant-Employee Experience, Listening, & Enablement, GM Financial

Kymberly Garrett

Chief People and Diversity Officer, Children’s Bureau

Lana Brkic

Marketing Consultant, White Marble Consulting

Laura Nystrom

Consultant, Customer Technology, Ernst & Young U.S

Lee Pittman

Marketing Director, Content Bloom

Lilly Whyland

Chief Experience Officer, Optic Marketing Group

Lisa Carr

Brand & Comms Senior Strat Mgr, Accenture Song

Mandy Dhaliwal

CMO, Nutanix

Mari Federow

Sr. Manager of UX Research, Circle Internet Services

Maria Feay

Senior Director, Quantum Health

Maria Scarangella

President, Scarangella Consulting

Mario Chatzidamianos

Director Compliance, Communications & Business Development, Creators of Cosmos SMPC

Matt Lyles

Chief Experience Officer, Brand Builders Group

Melissa Hochman

Melissa Langenbach

Human Resources Manager, WonderWorks

Mike Goracke

Director, Media, Bain and Company

Millicent McIntyre

Senior Director Buyer Services, IAA

Myles Kellam

eCommerce Personalization Manager, Airgas

Natasha Gibson

Customer Experience Manager, Soothe

Nav Thethi

Senior Manager, Web and Digital Experience, Hitachi Vantara

Nichole Hinton

Customer Experience/Operations Expert and Consultant, LYSI Holdings

Noor Khosla

Co-Founder, SharkMate

Patty Radford Henderson

Founder & CEO, Annum

Paula Rivera

Sr. Director, Public Relations, IntelePeer

Paulie Anthony

Head of Marketing, Ascendum Solutions

Raina Hathorne

Product Marketing Manager, Poppulo

Reem El Asaleh

Associate Professor, Toronto Metropolitan University

Richard Butler

Principal — Technology Business Analysis, AT&T

Rick Ortiz

VP of People & Culture, Certain Affinity

Rishi Kumar

Vice President, Relanto

Robert Jacobi

Founder and Strategist, Warbi

Sanetra Payne

Vice President of Marketing, Leading Authorities

Sallie Oliver

Marketing Communications Coordinator, Technology Services Industry Association

Sara Meinke

Sr. Director Enterprise IT Amb Network Innovation, Baptist Health Jacksonville

Shaun Struckmann

Manager, Customer Support Operations, Gong

Sunny Hunt

Strategist, Convince & Convert

Surbhi Kaul

Vice President, Global CX, Juniper Networks

Suzie Dieth

Senior Director of Customer Experience, NRG Energy

Timothy Cornelius

Founder & CEO; Director of Operations, P3 Technology, QuestionPro

Toby Donovan

Director, Digital Marketing, Russell Investments

Tracey Joseph

CEO & Executive HR Consultant, Executive HR Consulting Services

Valerie Pagan

Member Experience Manager, Space Coast Credit Union

Valerie Sindal

VP of Digital Strategy and Engagement, The Council of Insurance Agents and Brokers

Vanessa S Burns

VP of Human Resources, Bailey & Galyen

Verima Pereira

Postdoc, UCSF

Vien-An Friedel

Director, Product Management, TurtleTree

Vishal Pallerla

Developer Advocate

Waqas Rasheed

Senior AI Engineer, Kyocera Document Solutions Development of America

Wendy Boucher

Fractional CMO, Boundtree Marketers