2022 Winners & Judges
2022 Winners
Customer Experience Leader of the Year
Ashly Beverage
VP, Head of Customer Experience (formerly) Verisk
Customer Service Excellence
Milestone Inc.
Customer Journey
Innovation
Rocket Software
CX Stack Impact
Westjet
2022 Judges
Judges are volunteer practitioners, specialists, consultants and CX experts, recruited for their field expertise.
Aaron Bennett
Marketing Technologist, AEB Consulting
Ali Haris
Director, Digital Marketing, Tailored Brands
Ali Hasbini
MD, GLOBMOBI
Amanda Chavez
VP of CX, NuAxis
Amanda Ingraham
Vice President of Customer Success, Cordance
Andie Burjek
Editor, SMG
Anna Negri
Global Burton Guide Strategist, Burton Snowboards
Beth Martin
Digital Services Expert, Federal government
Bill Muller
Director of Demand Gen, CallMiner
Brian ONeill
Global CX Professional, bpo enterprises
Cathy Hayes
VP/Head Next Generation Engagement & Marketing Product Line Technology, Novartis
Charles Haseman
Professor – School of Management, Univesity of Texas at Dallas
Charles Kim
Director, Retail Transformation / Member, Board of Directors Hudson Automotive Group / ZED Engines, Inc.
Chris Glasko
PCS Tax Supervisor, Kahn, Litwin, Renza & Co., Ltd.
Christine Njagi
Manager, Customer Experience, Gulf African Bank
Claudia NIeves
CMO, Clave
Danielle Handley
EGM, Customer Experience, IAG
Dara Solomon
Global VP of Professional Services and UX Research, UserTesting
David Broussard
Director, Digital Workplace Solutions, Catapult a Quisitive Company
David Nguyen
Director, Mobile Strategy & Products, Putnam Investments
Derrica Lane
Director, Product & Strategic Sponsorships Marketing, The Washington Post
Dharmesh Patel
VP of Customer and Partner, Americas, Jahia
Dom Nicastro
Managing Editor, CMSWire, Simpler Media Group
Emil Consuelo
Sr. Director Digital Commerce, Kayser-Roth Corporation
Emile Homsi
Global RD Manager, Cargill
Fabrice Aissah
Director of Sales Engineering, Jahia
Faran Niaz
CEO & Founder, CX Future
Garratt Wootton
Business Development Manager, Flywheel Strategic
Haseeb Khan
Vice President of Customer Experience, Pearson
Heather Roche
Director of Marketing, DemandLab
Heather Shankwiler
Director, Product Marketing, Smart Compliance Solutions, ADP
Ismail Gour
CEO, Gour Developers
Jacob Driggs
Assistant Product Marketing Manager, Stukent
Jacqueline Kuehl
Executive Director, Digital Marketing Program, DePaul University
Jag Seth
Sr Director, Customer Engagement, Stash
Jasmina Jurisic
Customer Service Manager, Bicom Systems
Jason Gaikowski
Chief Experience Officer, VMLY&R
Jay Santana
Founder and CSO, Your Social Media Solutions and My AG Social
Jo-anne Freeman
Digital Experience Lead APAC, CSG
Julie Wanstedt
Director of Marketing, Keller Logistics Group
Kasara Weinrich
Principal, Future of Work, ADP
Ken Neil
Global Director, Digital Marketing, Steelcase
Kenneth C. C. Yang
Professor, University of Texas at El Paso
Kent Callison
Director of Marketing, GameTime
Kevin Kwasiborski
Director of IT Service, Garmin
Kristin Hunter
Senior Director of Marketing, boost.ai
Lama Shanti
CX and digital transformation head of department, PALTEL
Lisa Carr
Brand & Comms Senior Strat Mgr, Accenture Song
Lisa Diehl
Director, Consumer Care, Freshpet
Lisa Hendron
Director of Ecommerce, Leslie’s
Liz Logan
Director Customer Success, Cognizant
Marc Cohen
VP, Global Marketing and Communications, Pyramid
Mario Chatzidamianos
Director Compliance, Communications & Business Development, Creators of Cosmos SMPC
Melanie Eiland
Manager, Eiland Productions
Melissa Langenbach
Human Resources Manager, WonderWorks
Michael Cudjoe
Owner, Sagewood Technical Services
Michelle Sweezey
Manager, Digital Marketing and Analytics, Massimo Zanetti Beverage USA
Mike Goracke
Director, Media, Bain and Company
Nav Thethi
Senior Manager, Web and Digital Experience, Hitachi Vantara
Neeraj Rana
Lead Consultant (Digital Process Automation), Infosys Ltd
Nichole Devolites
Customer Experience/Operations Expert and Consultant, LYSI Holdings
Nicole Dingess
VP, Product Design & UX, Gannett Inc
Nidhi Madhavan
Research Editor, Simpler Media Group
Philile Mkhize
IT Executive, Liberty
Raheel Retiwalla
Chief Strategy Officer, Productive Edge LLC
Ravinder Birdi
Manager Press/Bindery, GPO
Reddy Mallidi
Strategic Advisor, EazyML
Rich Hein
VP and Editor-in-Chief CMSWire, Simpler Media Group
Richard Owen
CEO, OCX Cognition
Ruz Malakuti
Senior Director Customer Experience and Strategy, Lumenis Be, Inc.
Sallie Oliver
Marketing Communications Coordinator, Technology Services Industry Association
Samuel Mbugua
UX Designer, Co-operative Bank Kenya
Sarah Kimmel
VP of Research, Simpler Media Group
Scott Burkey
Technology Fellow, WestRock
Sergi Ruestes
Marketing, The World of Thor
Dr. Sharad Lande
Assistant Vice-President ( R&D), Reliance Industries Ltd. Mumbai
Shawn Goodin
Global Director Marketing Technology, Silicon Valley Bank
Srikanth Yellanki
VP, Client Service Technology, Nuveen
Sriya Malladi
Global Marketing Manager, NanoString
Suzie Dieth
Senior Director of Customer Experience, NRG Energy, Inc.
Tim Barker
Director Business Operations, Customer Support, Tripadvisor
Tim Harnett
Senior Manager, Research and Content, Simpler Media Group
Tom Hayhurst
Principal, Horizon Performance Group
Vanek Tomislav
external advisor to the director of the Regional Authority of the Liberec region, Regional Authority of the Liberec Region
Vianca Larice
Director — Communications & Community Engagement, HCA Florida Aventura Hospital
Wendell Bohannon
Contact Center Manager, Sertec Corporation
Yugesh Frylinck
CEO, The Cx Group